Supporting you

We're here to help, whenever you might need.

We can provide a range of support, including via our team of Community Engagement and Support Officers, who can visit you, if that would be best for you.

You can also sign up to our Priority Services Register - It's free to join and helps utility companies like us look after customers who have health, access or extra communication needs. It means we can tailor our services to support households who need extra help.

Your bills

We can also help with your water bills, depending on your circumstances. For example, we offer the following schemes:

• Water Support - A 50 per cent bill reduction for eligible households on low incomes
• Breathing Space - A way to pause payments for customers, who've had a change in certain personal circumstances that has had an unexpected negative impact on income - such as illness, redundancy or bereavement
• WaterSure - A capped tariff for metered customers who meet the eligibility criteria. So, you pay whichever bill is lower - the one based on your actual usage, or an average household bill
• WaterDirect - We may be able to arrange for bill payments to be deducted directly from benefits, so you never have to remember to pay a bill.

For further information, you can visit our Help paying your bill webpage, including watching the short film we've made to tell you more. Plus, you can get in touch by calling 01737 785606. Alternatively, you can email hereforyou@seswater.co.uk.

Preventing bogus callers

Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years!

So, it’s important to know what you can do to check that callers are genuine before you let them in. For more details, please click here.