What our customers say

Around two thirds of our customers already have a water meter and, typically, they use 15 per cent less water than customers without a meter - helping make the best use of our local water resources and protecting the local environment, like rivers and streams.

Paul Rudd, a customer from Caterham, opted to switch over to a metered bill. He said:

“Making the switch to a water meter has had an immediate impact. We all became much more thoughtful about how we were using water in the house; it made us think about the ways we may be wasting water - like leaving the tap running, the length of our showers and just how much water to put in the kettle.

"SES Water managed the switch efficiently - it was simple and straightforward. All it took was a short phone call and that same day, the switch happened with no effort on my part. I’ve already saved money. In fact, I got a refund which was very welcome! I wish I’d done it a long time ago.”

Lots of advice and support

We offer a wide range of advice and support on saving water, energy and money - just click here.

We can also help if you're worried about affording your water bills. To find out more, please click here.

Customer Mrs Davies, who lives in Reigate, was very pleased with our response when she got in touch about her water bills. She told us:

“Thank you so much for being one of the few suppliers actually making this easier on people, instead of taking advantage of the situation. You could teach my energy company a thing or two! I can’t thank you enough.”

Meanwhile, another customer, Mr Langford from Godstone, had this comment on our customer service:

“This is my second call to the customer support team and quite frankly they have been brilliant on both occasions. It is the best customer support dealing that I have ever had with any company and I do appreciate the help. Thank you.”