Contact us

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If you have any questions or concerns about our metering programme, you can post a question using the Q&A tool below. Alternatively you can also call us on 01737 919485 or email metering@seswater.co.uk.

Preventing bogus callers

Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years! So, it’s important to know what you can do to check that callers are genuine before you let them in.

Always remember:

If you have any questions or concerns about our metering programme, you can post a question using the Q&A tool below. Alternatively you can also call us on 01737 919485 or email metering@seswater.co.uk.

Preventing bogus callers

Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years! So, it’s important to know what you can do to check that callers are genuine before you let them in.

Always remember:

  • Make sure your back door is always locked before answering the front door
  • Check to see who is at the door by looking through a window or spy hole
  • If you have a door chain, put it on before you open the door
  • Our staff always wear a uniform and drive a company van with SES Water printed on the sides and at the back
  • Staff always carry an identity card with their photograph, name, logo and number
  • Our staff will always be happy to wait for you to check who they are (we are happy for you to call us to double check their identity)
  • You can set up a password that our staff will use when visiting you. Find out more about this and other support available through our Helping Hand Scheme
  • If you are still not sure, call the police.

Your questions

If you have any questions or concerns, please ask us here and we will respond as soon as we can.

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  • Share How do I request a meter? on Facebook Share How do I request a meter? on Twitter Share How do I request a meter? on Linkedin Email How do I request a meter? link

    How do I request a meter?

    Jan asked over 1 year ago

    Hi, thanks for your message. You can request a meter by applying on our website here: Apply for a water meter form | SES Water 

  • Share Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist on Facebook Share Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist on Twitter Share Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist on Linkedin Email Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist link

    Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist

    Ryan asked over 1 year ago

    Hi, thank you for your message and sorry to hear you are unable to locate your water meter. Please email metering@seswater.co.uk and a member of the team will be in touch to assist.

  • Share How do I change from yearly bill to water meter readings. I have a meter fitted on Facebook Share How do I change from yearly bill to water meter readings. I have a meter fitted on Twitter Share How do I change from yearly bill to water meter readings. I have a meter fitted on Linkedin Email How do I change from yearly bill to water meter readings. I have a meter fitted link

    How do I change from yearly bill to water meter readings. I have a meter fitted

    Tony asked over 1 year ago

    Hi, thank you for your message. You can switch to metered billing at any time. You just need to email metering@seswater.co.uk and a member of the team will be in touch to put you on the metered charges. Thanks.

  • Share I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted? on Facebook Share I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted? on Twitter Share I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted? on Linkedin Email I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted? link

    I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted?

    Anne Cathie asked over 1 year ago

    Hi, thank you for your message. This will require us to fit a meter inside your home instead. Our engineers will book a visit to see where best to fit it. While the meter isn't compulsory we will have to put you on a No Access Charge which would increase your bill by 75% if a meter is refused. We really do not want to have to do this so we will be in touch to arrange a meter fitting.

  • Share Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill) on Facebook Share Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill) on Twitter Share Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill) on Linkedin Email Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill) link

    Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill)

    Phil asked over 1 year ago

    Hi, thank you for your message. You can be switched to metered billing as soon as you like - please just email metering@seswater.co.uk and a member of the team will be in touch.

  • Share Is there a hosepipe ban in RH6 8JL? on Facebook Share Is there a hosepipe ban in RH6 8JL? on Twitter Share Is there a hosepipe ban in RH6 8JL? on Linkedin Email Is there a hosepipe ban in RH6 8JL? link

    Is there a hosepipe ban in RH6 8JL?

    Tom asked about 1 year ago

    Hi, thanks for your message. I can confirm there is no hosepipe ban in RH6 8JL.

Page last updated: 28 Sep 2023, 03:57 PM