Frequently asked questions

The project will involve laying approximately 3.7km of new main along West Park Road between the junctions of the B2037 and the A22. 

The new main will be made from plastic (HPPE), essentially meaning it is more reliable than a metal main and is not subject to corrosion over time.

Read our 'Keeping your water flowing' booklet here, which explains the four stages of laying a water main.

Due to the location of the existing water main, and a number of other utilities already in the ground, we will be required to work in the public highway. Therefore, traffic management will be required to keep residents, motorists and our workforce safe. We plan on using temporary traffic lights to manage the traffic for the majority of the works. 

Road closures will only be required at either end of West Park Road in order to make new connections to the existing mains. 

We will maintain access for residents and businesses (who will be operating as usual during the closure period), via the opposite end to each of the closures. Please be aware the closures will not be occurring simultaneously and diversion routes, which you can see on this site, will have to be followed as the road will be a no through route. 

All traffic management arrangements and diversions will be published on our website and information boards will be visible in the affected areas well in advance of the closure being implemented.

We plan to start work week commencing 10 September 2020 and plan to be finished by March 2022 at the earliest. 

Clancy Docwra are working 7:00 until 19:00 Monday to Friday, 8:00 until 16:00 on Saturday and 9:00 until 13:00 on a Sunday. For the majority of the works we are working with two way lights, however, road closures will be in place during the Easter and Summer holidays of 2021.

Apart from minor interruptions of 30 to 60 minutes, as each property is individually connected to the new water mains, water supplies will continue as normal.

We will make sure those customers whose water supply is directly affected by these works are notified in advance.

We have contacted the local bus companies and refuse collection services to inform them of the impending road closure. We are working with both service providers to ensure the impact is kept to a minimum. If you experience any issues with either of these services, please contact them directly. 

With regards to personal deliveries, please make the relevant company aware that a signed diversion route will be in place during these works.

We understand the work we carry out can cause disruption and we want to work closely with local businesses, schools and other organisations to help ease any impact.

We would encourage organisations to contact us on 01737 772000 so we can:

• Work closely to plan the specific timing, location and duration of works in the area
• Work together to ensure deliveries can get through and customers can still access any shops, restaurants and businesses
• Provide extra signage to ensure everyone knows it is “business as usual”
• Share information on the scheme to be circulated to residents, customers, employees etc

Where our work leads to unavoidable disruption to the usual operation of businesses and in particular where there is clear evidence that our work has had an impact on the profits, we will pay compensation for that loss. Please visit our website for more information about our policy for loss of business earnings.

For more information or to discuss your individual needs, please contact us on 01737 772000.

You can also view regular project updates on our website.