Frequently Asked Questions

The project will involve laying approximately 1.5km of new 90mm & 125mm main, along Tonbridge Road and part of Camp Hill, starting from the junction of Hampkins Hill Road. 

Read our 'Keeping your water flowing' booklet here(External link), which explains the four stages of laying a water main.

We will be working under traffic lights along Tonbridge Road for the duration of the work and under a full road closure in Camp Hill.

We'll be starting the work on Tuesday 19 April and it is expected to be completed by Friday 12 August.

Apart from minor interruptions of 30 to 60 minutes as each property is individually connected to temporary and replacement water mains, water supplies will continue as normal while the old water main is being replaced. 

We will make sure those customers whose water supply is directly affected by these works are notified in advance.

We understand the work we carry out on our water mains can cause disruption and we want to work closely with local businesses, schools and other organisations to help ease any impact.

We would encourage organisations to contact us on 01737 772000 so we can: 

• Work closely to plan the specific timing, location and duration of works in the area
• Work together to ensure deliveries can get through and customers can still access any shops, restaurants and businesses
• Provide extra signage to ensure everyone knows it is “business as usual”
• Share information on the scheme to be circulated to residents, customers, employees, etc.

Where our work leads to unavoidable disruption to the usual operation of businesses, and in particular where there is clear evidence that our work has had an impact on the profits, we will pay compensation for that loss. Please visit our website for more information about our policy for loss of business earnings.

For further information or to discuss your individual needs, please contact our Customer Service Operations team on 01737 772000.

You can also view regular project updates on our website.