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If you have any questions or concerns about our metering programme, you can post a question using the Q&A tool below. Alternatively you can also call us on 01737 919485 or email metering@seswater.co.uk.
Preventing bogus callers
Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years! So, it’s important to know what you can do to check that callers are genuine before you let them in.
If you have any questions or concerns about our metering programme, you can post a question using the Q&A tool below. Alternatively you can also call us on 01737 919485 or email metering@seswater.co.uk.
Preventing bogus callers
Sadly, more than half the ‘bogus caller’ or ‘doorstep’ crimes in the UK are committed by criminals pretending to be from a water company, or from the 'water board' - which hasn’t existed for more than 30 years! So, it’s important to know what you can do to check that callers are genuine before you let them in.
Always remember:
Make sure your back door is always locked before answering the front door
Check to see who is at the door by looking through a window or spy hole
If you have a door chain, put it on before you open the door
Our staff always wear a uniform and drive a company van with SES Water printed on the sides and at the back
Staff always carry an identity card with their photograph, name, logo and number
Our staff will always be happy to wait for you to check who they are (we are happy for you to call us to double check their identity)
You can set up a password that our staff will use when visiting you. Find out more about this and other support available through our Helping Hand Scheme
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Hi, I am not able to find my water meter, although I am paying and it shows I'm in credit it says my water usage is 0 L/p day. Please assist
Ryan
asked
over 1 year ago
Hi, thank you for your message and sorry to hear you are unable to locate your water meter. Please email metering@seswater.co.uk and a member of the team will be in touch to assist.
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How do I change from yearly bill to water meter readings. I have a meter fitted
Tony
asked
over 1 year ago
Hi, thank you for your message. You can switch to metered billing at any time. You just need to email metering@seswater.co.uk and a member of the team will be in touch to put you on the metered charges. Thanks.
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I have a letter from you saying that you cannot fit the meter outside my home. How big is the meter? I don't think there is a space near the main tap for it. Is it compulsory to have one fitted?
Anne Cathie
asked
about 1 year ago
Hi, thank you for your message. This will require us to fit a meter inside your home instead. Our engineers will book a visit to see where best to fit it. While the meter isn't compulsory we will have to put you on a No Access Charge which would increase your bill by 75% if a meter is refused. We really do not want to have to do this so we will be in touch to arrange a meter fitting.
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Hello, you installed water meters in Rickman Hill last year and we would like to switch to metered billing as soon as possible. Please contact me (for Ron Tozer, 50 Rickman Hill)
Phil
asked
about 1 year ago
Hi, thank you for your message. You can be switched to metered billing as soon as you like - please just email metering@seswater.co.uk and a member of the team will be in touch.
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Is there a hosepipe ban in RH6 8JL?
Tom
asked
about 1 year ago
Hi, thanks for your message. I can confirm there is no hosepipe ban in RH6 8JL.
