Frequently Asked Questions

This work is part of the wider programme of mains replacement taking place in Redhill to replace the current water mains (some dating back to the 1890s) which are no longer of sufficient size and beginning to reach their maximum operating capacity. 

This scheme is also supporting the extensive development taking place in the town and will connect up the new properties to our supply network. 

Due to the location of the existing water main, and a number of other utilities already in the ground, we will be required to work in the public highway. Therefore, traffic management will be required to keep residents, motorists and our workforce safe. We plan on using temporary traffic lights to manage the traffic for the majority of the works. 

The works will also require several junction closures at:

• High Street junction of A23 Brighton Road/Marketfield Way
• Grovehill Road
• Banned right turn in and out of Halfords/Pets At Home car park

All traffic management arrangements and diversions will be published on our website and information boards will be visible in the affected areas well in advance of the closure being implemented.

We plan to start work week commencing July 2021 and plan to be finished by April 2022 at the earliest. 

Clancy Docwra are working 7:00 until 19:00 Monday to Friday.

Apart from minor interruptions of 30 to 60 minutes, as each property is individually connected to the new water mains, water supplies will continue as normal.

We will make sure those customers whose water supply is directly affected by these works are notified in advance.

There will likely be an increase in travel times for road users in the area with the additional traffic management in place.

We understand the work we carry out can cause disruption and we want to work closely with local businesses, schools and other organisations to help ease any impact.

We would encourage organisations to contact us on 01737 772000 so we can:

• Work closely to plan the specific timing, location and duration of works in the area
• Work together to ensure deliveries can get through and customers can still access any shops, restaurants and businesses
• Provide extra signage to ensure everyone knows it is “business as usual”
• Share information on the scheme to be circulated to residents, customers, employees etc

Where our work leads to unavoidable disruption to the usual operation of businesses and in particular where there is clear evidence that our work has had an impact on the profits, we will pay compensation for that loss. Please visit our website(External link) for more information about our policy for loss of business earnings.

For more information or to discuss your individual needs, please contact us on 01737 772000.

You can also view regular project updates on our website.